Returns & Exchanges

At Pro Shrimp, we want you to be completely satisfied with your aquatic supplies and hardware. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Securely

  Place the items in their original retail packaging and secure them in a sturdy shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via your preferred tracked carrier to our processing facility.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.